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Q: How do
I specify a pick up order to avoid paying shipping costs?
A: After you enter your name and address, the next
checkout screen shows the shipping options. Select "Will
pick up" from the drop down list. Contact us for pickup
location and pickup time and we will provide you with
directions. We are located in Oviedo, FL, near the
University of Central Florida.
Q: What
forms of payment does The Painted Crate accept?
A: We process payments securely through
PayPal. PayPal accepts
Visa, MasterCard, Discover, American Express, and Electronic
Funds Transfer. You do not need a PayPal account to pay
through PayPal.
Q:
Can I send a
personalized message with my gift baskets?
A: You can send a personalized message with your basket
by clicking on the picture of the gift basket and filling in the Personalized Message box below the gift
basket. Your baskets will arrive with your personalized
message on a gift card.
Q: What if
my gift basket arrives damaged?
A: We carefully pack every gift basket, but items may
become damaged due to circumstances beyond our control. Keep
your packaging materials and call or email with a
description of the damaged item and we will replace it with
an item of equal or greater value.
Q: Do you
offer shipping insurance?
A: All of our gift baskets are insured against loss and
damage during shipping at no extra cost to you.
Q: How do
I contact you with a question about my order?
A: Send an email to
kim@thepaintedcrate.com or call 407-803-2062. We
normally respond to questions within 24 hours on weekdays.
Q: When
will my order be shipped?
A: You will receive an order confirmation immediately
after your order is placed. Items will generally be shipped
within 1-2 business days of ordering. If for some reason it
takes us longer to ship an item, we will notify you by email
or phone. You will receive a tracking number by email as
soon as an item ships.
Q: What if
an item is out of stock?
A: Because our gift baskets are unique, we may have only
limited numbers of items, so it is possible that an item
will come up out of stock. If this happens, please contact
us as we may have a similar basket available.
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